Finance offers our customers the ability to apply for simple
finance facilities to fund a purchase from us.
Once you are accepted by V12
Retail Finance you will be asked to eSign the credit agreement and once in
receipt of your purchase, v12 will make your agreement live and your monthly
repayments will commence for the agreed term.
In short retail finance gives you
the flexibility to buy what you really want now, not just what you can afford
today by spreading the cost of your purchase over a repayment period that suits
- [3 months Interest Free Credit; ]
- [6 months Interest Free Credit; ]
- [9 months Interest Free Credit;]
- [10 months Interest Free Credit;]
- [12 months Interest Free Credit;]
- Be at
least 18 years of age
been a UK resident for 3 years or more
- Be able
to make repayments by direct debit
Be in regular employment* (minimum of 16 hours
per week) including self-employment, or in permanent residence with your
spouse/partner who is in regular employment
you are retired and receive a pension or registered disabled and unable to
work, V12 Retail Finance may ask for proof of sufficient income.
*Credit is subject to age and status. You must agree to the
lender’s Terms and Conditions and electronically sign the Credit Agreement
document before we can release the goods to you.
During the loan application process you will be asked for
your personal information such as name, 3 year address history, date of birth,
email and telephone contact details and employment/income information. If you
are accepted you will also need a credit or debit card registered to you at
your address on the credit application so that the lender can carry out an
electronic identity check.
With most applications we expect that you will be given
an acceptance or decline decision within 10-20 seconds. In some cases the
lender may return the decision as ‘referred’. You will then receive an email
with further instructions once the underwriters have made a decision. For in
store applications you can usually wait in the shop whilst the underwriters
review your application. Underwriting hours are between 8am and 8pm, Monday to Friday (excluding Bank holidays), 9am
and 6pm on Saturday, and 10am and 5pm on Sunday. If your application is
referred outside of these hours then you may have to wait until the next
working day for the decision.
For finance orders made online or via mail order we are only
able to deliver the goods to the address on your credit agreement (your home
address). You will not be able to have the goods shipped to another address or
collect the goods from us in person.
If you wish to return the order then please refer to our
returns policy. If we accept your return we will contact the lender to cancel
the credit agreement.
You will be informed of the
decision if the lender declines your application, the lender in unable to share
the reason for decline with us. Applications are usually declined for reasons
- you do
not meet the eligibility criteria (see above);
credit reference agency information;
- you are
considered to be overcommitted;
existing account performance with other lenders.
The lender will give you the
contact details for the credit reference agency used. They will also give you
information on how to appeal the decision if you wish to discuss the matter.
Please note that the lender is unable to discuss this over the telephone due to
Data Protection rules. You should also note that each lender applies its own
credit score to applicants so if you have recently been accepted for credit
elsewhere this does not necessarily mean that appealing the decision on this
basis alone will result in a change of decision.