Returns and Refund Policy
Thank you for shopping at Wovenhill.
Should you need to return an item(s) to us, please read the following returns policy in compliance with the Consumer Protection (Distance selling) Regulations 2015.
You have 14 calendar days to return an item(s) from the date you have received it.
To be eligible for a return, your item(s) must be unused and in the same condition as received.
Your item(s) must be in the original packaging (including all cushions & seat pads)
You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable.
Your item(s) needs to be returned with a completed
Returns Form. Download Our Returns Form HERE
The following companies are popular among our customers for returns:
www.myhermes.co.uk www.yodeldirect.co.uk www.parcel2go.com
Once the goods have been received and inspected, we will refund via the original payment method used to purchase your item(s).
You will receive the refund within a certain amount of days, depending on your card issuer's policies.
If you need any further assistance with your return please contact us at firstname.lastname@example.org
In the unlikely event that you receive an item with a fault or damage, please email us at email@example.com with your order number and photos of the issue within 7 calendar days of delivery. A representative will aim to contact you to discuss a solution within 2 working days.