Returns and Refund Policy

Thank you for shopping at Wovenhill.

Should you need to return an item(s) to us, please read the following returns policy in compliance with the Consumer Protection (Distance selling) Regulations 2015.

Returns 

You have 14 calendar days to return an item(s) from the date you have received it.

To be eligible for a return, your item(s) must be unused and in the same condition as received.

Your item(s) must be in the original packaging (including all cushions & seat pads)

You will be responsible for paying your own shipping costs for returning your item(s).​ Shipping costs are non-refundable.

Your item(s) needs to be returned with a completed Returns Form.  Download Our Returns Form HERE

The following companies are popular among our customers for returns:

www.myhermes.co.uk  www.yodeldirect.co.uk  www.parcel2go.com

Refunds

Once the goods have been received and inspected, we will refund via the original payment method used to purchase your item(s).

You will receive the refund within a certain amount of days, depending on your card issuer's policies. 

Contact Us

If you need any further assistance with your return please contact us at sales@wovenhill.co.uk

In the unlikely event that you receive an item with a fault or damage, please email us at sales@wovenhill.co.uk with your order number and photos of the issue within 7 calendar days of delivery.  A representative will aim to contact you to discuss a solution within 2 working days.

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© Wovenhill Ltd | Website By Zarr

Registered Address: Wovenhill Ltd, Unit 17, Goldicote Business Park, Banbury Road, Stratford upon Avon, Warwickshire, CV37 7NB

Tel: 01789 741935 Email: sales@wovenhill.co.uk

Vat no: GB 770 9262 14  Company Reg No: 04220236

* Free delivery to postcodes within Mainland UK, but excludes some Scottish Highland postcodes, for full details see our delivery terms here.

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